Qvantel’s Operational Services concentrate on ensuring that customers’ BSS solution runs smoothly without incidents or service disruptions, or in case of such events, ensures quick service recovery.
Qvantel’s Operational Services provide competitive advantage to our customer by:
- Dedicated customer teams ensure deep understanding of the customer’s specific technical & business environment.
- Local & regional operation centers for seamless & immediate service, with 24/7 operational service monitoring.
- End-to-end service coverage for ensuring continuous compliance to predefined customer-specific SLA levels & KPI targets.
Qvantel’s operational services consist of the following:
| Service Area ||Description
|Operation Center||Functional unit responsible for providing centrally all customer-related operational services. One of its main responsibilities is to provide proactive support to customers. The center doesn't only handle user reported incidents and problems, it also actively prevents problems by, for example, timely maintenance activities and other preventive actions.|
|Service Desk||Functional unit within the Operations Center. Service Desk is the first point of contact on day-to-day communication between the service provider and the customer. It is the primary contact point for customers in case of a service disruption, service performance questions, and request for guidance or maintenance. The desk follows the ITIL framework for incident management & ticket triaging.|
|Infrastructure Services||Provided as part of the operational service package to ensure that the operational system infrastructure meets the customer's needs and the requirements set in the customer-specific SLA and Key Performance metrics.|
+358 50 744 9500
Lautatarhankatu 6, 00580 Helsinki, Finland