Digital Front

The Digital Front is a so-called “thin” layer of channel front- and back-end applications to enable a unified management of customer journeys throughout the complete lifecycle and across all touch-points.


CHANNEL FRONT-END

Digital Sales & Care

  • B2C eShop & eCare
    The eShop & eCare approach unifies sales and self-service customer journeys by allowing end-customers from all segments to choose their own way of shopping and managing their services in an anytime-anywhere fashion.
  • B2B eCare
    B2B ECare is a state-of-the-art digital self-service environment for mid to large enterprise accounts.

Assisted Sales & Care

  • POS Toolbox
    The POS Toolbox empowers operators’ point-of-sales with all necessary functionalities for pro-actively driving customer sales and care interactions, minimizing effort and handling time, maximizing acquisition and retention.
  • CSR Toolbox
    The CSR Toolbox empowers operators’ call centers with all necessary functionalities for pro-actively driving customer care and sales interactions, minimizing effort and handling time, maximizing acquisition and retention.
  • B2B Sales Tool
    The B2B Sales Tool enriches enterprise engagements and sales processes with sales-force automation and customer-relationship management capabilities.

CHANNEL BACK-END

Business Decision Rule Engines

  • Predictive Customer Service
    Predictive Customer Service is a decision-support tool that enables business users to interact with their customers in an intelligent, immediate and flexible manner across various business processes.
  • Credit Decision Tool
    The Credit Decision Tool is a configurable credit scoring decision engine, which enables automated, high-speed, high-quality credit decisions, and customer screenings for B2C and B2B sales processes.

Channel Management & Gateways

  • Top-Up Gateway
    The Message Manager orchestrates customer communication (e.g., SMS and e-mail messaging) as part of the operator’s marketing, service fulfillment, and relationship nurturing activities.


Contact Us

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+358 20 744 9500
sales@qvantel.com
qvantel.com
Lautatarhankatu 6, 00580 Helsinki, Finland