The Digital Front is a so-called “thin” layer of channel front- and back-end applications to enable a unified management of customer journeys throughout the complete lifecycle and across all touch-points.
Digital Sales & Care
- B2C eShop & eCare
The eShop & eCare approach unifies sales and self-service customer journeys by allowing end-customers from all segments to choose their own way of shopping and managing their services in an anytime-anywhere fashion.
- B2B eCare
B2B ECare is a state-of-the-art digital self-service environment for mid to large enterprise accounts.
Assisted Sales & Care
- POS Toolbox
The POS Toolbox empowers operators’ point-of-sales with all necessary functionalities for pro-actively driving customer sales and care interactions, minimizing effort and handling time, maximizing acquisition and retention.
- CSR Toolbox
The CSR Toolbox empowers operators’ call centers with all necessary functionalities for pro-actively driving customer care and sales interactions, minimizing effort and handling time, maximizing acquisition and retention.
- B2B Sales Tool
The B2B Sales Tool enriches enterprise engagements and sales processes with sales-force automation and customer-relationship management capabilities.
Business Decision Rule Engines
- Predictive Customer Service
Predictive Customer Service is a decision-support tool that enables business users to interact with their customers in an intelligent, immediate and flexible manner across various business processes.
- Credit Decision Tool
The Credit Decision Tool is a configurable credit scoring decision engine, which enables automated, high-speed, high-quality credit decisions, and customer screenings for B2C and B2B sales processes.
Channel Management & Gateways
- Top-Up Gateway
The Message Manager orchestrates customer communication (e.g., SMS and e-mail messaging) as part of the operator’s marketing, service fulfillment, and relationship nurturing activities.