The Digital Core holds the main business-relevant data and process logic for all core business domains, including Product and Order management, Revenue Management, and Customer Management.
- Product Catalog
The Product Catalogue offers a design-time environment for modelling complete product offering definitions, both commercial and technical.
- B2B ECase
Qvantel’s integrated product and order management solution ensures rapid time to market, reduced cost, and improved customer loyalty.
Back Office Process Management
- Case & Customer Interaction Management
Case and Customer Interaction Management enable handling customer issues and recording their reasons and resolution paths based on defined business interaction logic.
- Knowledge Management
The Knowledge Management system makes sure that business-critical information is up-to-date and available across the organization in real-time, ensuring process quality and augmenting employee and customer experience.
- Fulfillment & Order Management
The Fulfilment Management system provides an agile and a complete order fulfilment engine which enables operators and service providers to launch new products and service offerings at a fast pace to ensure competitive advantage.
- Revenue Management
The Revenue Management solutions drive the customer billing experience and enable monetizing on partnerships and leverage existing network assets to support partner models.