Explore our BSS Portfolio

Channel Front-end

Digital Sales & Care

ESHOP
The eShop & eCare approach unifies sales and self-service customer journeys by allowing end-customers from all segments to choose their own way of shopping and managing their services in an anytime-anywhere fashion. Learn more
B2C ECARE
The eShop & eCare approach unifies sales and self-service customer journeys by allowing end-customers from all segments to choose their own way of shopping and managing their services in an anytime-anywhere fashion. Learn more
B2B ECARE
B2B ECare is a state-of-the-art digital self-service environment for mid to large enterprise accounts. Learn more

Assisted Sales & Care

Pos toolbox
The POS Toolbox empowers operators’ point-of-sales with all necessary functionalities for pro-actively driving customer sales and care interactions, minimizing effort and handling time, maximizing acquisition and retention. Learn more
CSR toolbox
The CSR Toolbox empowers operators’ call centers with all necessary functionalities for pro-actively driving customer care and sales interactions, minimizing effort and handling time, maximizing acquisition and retention. Learn more
B2B Sales toolbox
The B2B Sales Tool enriches enterprise engagements and sales processes with sales-force automation and customer-relationship management capabilities. Learn more

Channel Back-end

Business Decision Rule Engines

Predictive Customer Service
Predictive Customer Service is a decision-support tool that enables business users to interact with their customers in an intelligent, immediate and flexible manner across various business processes. Learn more
Credit decision tool
The Credit Decision Tool is a configurable credit scoring decision engine, which enables automated, high-speed, high-quality credit decisions, and customer screenings for B2C and B2B sales processes. Learn more

Channel Management & Gateways

Top-Up Gateway
The Message Manager orchestrates customer communication (e.g., SMS and e-mail messaging) as part of operator's marketing, service fulfillment, and relationship nurturing activities. Learn more

Master Data Management & Integration

BSS API
  • Catalogue
  • Research Inventory
  • Baskets
  • Business Intelligence
  • Customers
  • Revenue
  • Agreements
  • Schemas
  • Fulfillment

Product Management

Product catalog
The Product Catalogue offers a design-time environment for modelling complete product offering definitions, both commercial and technical. Learn more
Service & Resource Management
Qvantel’s integrated product and order management solution ensures rapid time to market, reduced cost, and improved customer loyalty. Learn more

Back office process Management

Case & Customer Interaction Management
Case and Customer Interaction Management enable handling customer issues and recording their reasons and resolution paths based on defined business interaction logic. Learn more
Knowledge Management
The Knowledge Management system makes sure that business-critical information is up-to-date and available across the organization in real-time, ensuring process quality and augmenting employee and customer experience. Learn more

Order Management

Fulfillment & Order Management
The Fulfilment Management system provides an agile and a complete order fulfilment engine which enables operators and service providers to launch new products and service offerings at a fast pace to ensure competitive advantage. Learn more

Revenue Management

Rating & Charging
The Revenue Management solutions drive the customer billing experience and enable monetizing on partnerships and leverage existing network assets to support partner models. Learn more
Billing
The Revenue Management solutions drive the customer billing experience and enable monetizing on partnerships and leverage existing network assets to support partner models. Learn more
Accounts receivable
The Revenue Management solutions drive the customer billing experience and enable monetizing on partnerships and leverage existing network assets to support partner models. Learn more